All products returned MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, and other accessories / documentation provided by the manufacturer or TKI. In some instances, if a return is made and the item is not 100% complete, a refund may not be issued. Please contact a CSR prior to the return to discuss any questions you may have about opened or partial returns. TKI offers a 30 day return policy on select items. TKI recommends you fully insure your return shipment in the case it is lost or damaged. For your protection, use a carrier that can provide you with proof of delivery.To prevent any dissatisfaction or returns, TKI offers free sales and technical support to ensure you are getting the product you desire. Our Customer Service Representatives will be more than happy to help you with any questions or concerns you may have prior to placing an order. Please contact us during business hours for any questions you may have.
Return Terms
- Upon receiving any returned items, it may take up to fourteen (14) business days to issue a refund.
- Items must be returned within 30 days of receipt. The start of the 30 days begins the day you place the order with TKI.
- No Restocking Fee as long as the item is returned within the 30 day period in a like new state. A 15% restocking fee begins after the 30 day mark.
- Items accepted for return after 30 days will be issue for store credit only.
- Shipping Charges can not be refunded
- Any item returned without an RMA or after 30 days without contacting us will receive store credit. Items not returned for store credit will receive a 15% restocking fee.
- Items returned without contacting us will be refused.
- All items must be returned in their sealed original containers or they will be subject to the restocking fee. All items must be complete. TKI is unable to accept returns with missing parts.
- Items in retail packaging must be in like new condition. This includes tears, written on, or open. Items that do not have complete/torn retail packaging will face a %15 restocking fee.
- PriceMelt items may be returned for store credit only.
- Clearance items can only be returnable if defective. We only clearance out items if we are no longer planning to stock them.
- All Wi-Ex Products do not follow the regular RMA terms. All Wi-Ex products are subject to a 15% restocking fee.
- Return Requests are not a form of canceling an order before it is placed. Please call customer service during business hours to cancel an order.
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